Q |
How do I
enter the code for same day or spot date? |
A |
Enter ON for
same day value or SP for spot value. For further explanations
of value dates, please see Settlement
Information in the Currency and Settlement Information Section,
the Value Date Chart in the Quick
Reference Guide and the definitions in the Hedging
Tools section |
| |
 |
Q |
How do I upgrade my browser? Can I keep my current browser
version?
|
A |
ScotiaFX Home page includes
a Technical and Security Info page with Browser Requirements
and upgrade details. Click here to
go directly to this section. |
| |
|
Q |
I can't see/print the
full screen and can't seem to access what I'm missing. What can
I do?
|
A |
Your screen resolution can cause the display to be too large
resulting in part of the information disappearing offscreen.
Screen resolution is an easy change to make.
i) Screen resolution should be set to at least 800x600 pixels
as per the ScotiaFX web site under Technical and Security Info/System
Requirements. A lower setting such as 640x480 pixels will cause
the display to be too large.
ii) To reset, it's easy:
- go to Start/Settings/Control Panel
- select Display
- in the Display Properties box select Settings
- go to the Desktop Area and set the indicator in the Less/More
to at least 800x600
- select OK
|
| |
|
Q |
Forgot your Deal Entry
password?
|
A |
Please call our Technical
Help Desk. For North American Clients please call 416-945-4445
or 1-877-389-3669. For UK/European Clients please call 44-207-826-5836. |
| |
|
Q |
How do I change my Deal
Entry password? Are there any requirements for the new password?
|
A |
Click on Maintenance once
in the Deal Entry site and select 'Change Password'. The password
must be a minimum of 8 letters. For more details, click
here to go to the Password section of the User Guide. |
| |
|
Q |
Which password do I enter
for the certificate? I have received a second e-mail with a password,
but it does not work.
|
A |
When you requested the certificate
you were required to enter a password, this is the password you
need to download the certificate. A separate password is e-mailed
to each authorized user for ScotiaFX Deal Entry privileges. This
is a temporary password that must be changed as soon as you log
into the Deal Entry site for the first time. |
| |
|
Q |
What is a digital certificate?
|
A |
A digital certificate is an electronic document, issued by
a trusted third party (the Certificate Authority), that:
- ensures that both parties to an online transaction can confidently
authenticate the identity of each party in the transaction
- is used as part of the process to protect the integrity of
a message during transit through the Internet
- is used in the encryption process that protects the privacy
of information during Internet transmission and ensures the counterparties
have the appropriate level of authority to engage in the transaction
|
| |
|
Q |
Our office has one PC
with several users, each with their own Email address. Do each
of us need a Digital Certificate?
|
A |
You need a certificate for each user if you are all using one PC. Each Digital Certificate will need to be downloaded to your browser using the instructions provided when you apply. A separate password is e-mailed to each authorized user. This temporary password must be changed as soon as you log into Client Access for the first time. To activate your account or get assistance with logging in, please call our Technical Help Desk. |
| |
|
Q |
I have received the e-mail
for the certificate, but when I click nothing happens or I receive
a message that the site is not available.
|
A |
Ensure the entire address is displayed when clicking on the
link. If the link is truncated you will not reach the correct
site. Copy and paste the entire address from the e-mail to the
address or location bar. |
| |
|
Q |
I receive a "File not
found, the software is out of date" message when I click on the
link for the certificate.
|
A |
You are running Internet Explorer 5.0 with
40 bit encryption. Check the encryption level of the browser.
You must upgrade to 128 bit to download the certificate and access
the dealing site. Click here for instructions
on checking or upgrading Internet Explorer encryption levels.
Speak to your IT department if you are behind a firewall. |
| |
|
Q |
I received an "Insufficient
Encryption Message" when I click on the link for the certificate.
|
A |
You are running 40 bit Netscape.
Check the encryption level of the browser. You must upgrade to
128 bit to download the certificate and access the dealing site. Click
here for instructions on checking or upgrading Netscape encryption
levels. Speak to your IT department if you are behind a firewall. |
| |
|
Q |
Checking the encryption
levels for Internet Explorer and Netscape Communicator.
|
A |
Internet Explorer
To check encryption level:
Click on Help> About Internet Explorer. The encryption level
is found under Cipher Strength. You must be running at least
128 bit to access the certificate download page and deal site.
For upgrades:
Speak with your IT department to arrange for an upgrade, or click
on Tools> Window's update and select 128 bit upgrade from the
list. This will take you to the 128 bit update page for InternetExplorer
on the Microsoft website.
Netscape
To check encryption level:
Click on Help> About Communicator or Navigator. On the left side
of the license screen it will show the level of Encryption for
Netscape. Next to the RSA logo in bold letters it will display
whether International or US encryption is present. US = 128 and
International = 40. You must be running at least 128 bit to access
the certificate download page and deal site.
For upgrades:
Speak with your IT department to arrange for an upgrade, or click
on Help> Software Updates. This will take you to the Netscape
Smart Update site, check the 128 bit upgrade and click download
now. |
